Return of any merchandise is not permitted without prior approval and must be notify us within 7 days by telephone of your intention to return the product(s).
Defective or misshaped merchandise will be replaced.
There will be a 20% restocking fee for any product returned that is not defective or not misshaped.
Returns must be shipped prepaid freight.
Shipping fees are non refundable. Custom duty, taxes etc paid are not refundable.
Custom orders, and items that have been used, dirty, or altered or otherwise damaged/modified by the customer will NOT be accepted for refund or replacement.
We ask that you return products to us unused, in their original packaging with any tamper seals intact. You will be entitled to a refund or replacement if returned products (with a completed returns form) reach us within 28 days. Please ensure that returns are packed and labelled carefully so that they are not lost or damaged in.