Terms and Conditions
We accept payment through Paypal or Bank wire.
ONLINE – Our online payment system is fully secured by PayPal, for more information see Security & Privacy page. We ship worldwide.
BY PHONE – We are happy to take orders by phone for orders deliverable worldwide.
BANK WIRE – We are happy to accept payment through bank wire. Please email us with your name, address and telephone number together with product codes, names and quantities required. We will email you Proforma Invoice with our bank details for the bank wire purpose.
Receipt of Order Confirmation
You will receive an order receipt confirmation email as soon as you have placed an order. Please keep it in a safe place as we may ask you for information from it in any correspondence. If you do not receive this email please contact firstname.lastname@example.org so that we may investigate and confirm that your order has been placed successfully.
Prices are ex-works, which means shipping charges are not including. All shipping charges are calculated in real-time based on the weight of your order and your location. You will need to proceed through check out to calculate accurate shipping rates and delivery times. We reserve the right to alter prices at any time.
Any customs or import duties, taxes levied once the goods reaches your destination country will be your responsibility as we have no control over these charges and cannot predict them.
We ship anywhere in the world. When we process your order for shipment, you will receive a confirmation via email. Delivery confirmation or tracking information will be provided when your order ships. Orders are usually shipped out within two business days after complete processing, however, due to fluctuations in demand and supply quantities, orders can take several weeks to ship. You may CONTACT US at any time to inquire when your order will be shipped.
Our Logistics Partner
Our logistics partner is TNT and please see more details on www.tnt.com about there services and area of operation. In case of any reason or whatsoever an alternate shipping company will be used.
Orders Returned to Sender/Undelivered
Please check for accuracy when entering your shipping address. Any order returned to us due to non-delivery may require a reshipping fee of equal or less than the original shipping cost of the order. If your order is returned to us, we will contact you promptly and arrange for your order to be reshipped.
Garg International takes the utmost care to ensure that product information and colors are accurate. Due to the limitations of the photographic process, goods may not be exactly the same color as shown.
Garg International do our very best to ensure that all items you see are as close as possible to the photographs shown, but, since they are not mass-produced, handmade from natural materials and hand-finished, slight variations in color and size may occur from time to time. We hope that you understand this and appreciate the skill and craftsmanship required to make such high quality products. All products shown are subject to availability.
Return of any merchandise is not permitted without prior approval and must be notify us within 7 days by telephone of your intention to return the product(s).
Defective or misshaped merchandise will be replaced.
There will be a 20% restocking fee for any product returned that is not defective or not misshaped.
Returns must be shipped prepaid freight.
Shipping fees are non refundable. Custom duty, taxes etc paid are not refundable.
Custom orders, and items that have been used, dirty, or altered or otherwise damaged/modified by the customer will NOT be accepted for refund or replacement.
We ask that you return products to us unused, in their original packaging with any tamper seals intact. You will be entitled to a refund or replacement if returned products (with a completed returns form) reach us within 28 days. Please ensure that returns are packed and labelled carefully so that they are not lost or damaged in.
You are entitled to cancel your order if you wish within 3 working days of date of order.
If you wish to exercise this right prior to dispatch of goods please call us on +91 171 653 1583.
Custom orders can not be canceled.
If your order has already been dispatched please follow our returns information.
Garg International cannot accept any liability for a failure to comply with instructions specifically stated on the Website or in the catalogue. When you place an order to purchase a product from this website your order represents an offer to us to purchase a product which is accepted by us by way of a dispatch note included when you receive your order. Any products on the same order which we have not confirmed as accepted in such dispatch note do not form part of the contract.
We endeavor to check the accuracy of the information on this site. However, we do not warrant that such information will be error free and the user acknowledges that information, products and services published on this web site may include inaccuracies and typological errors.
We allow a secure payment option through PayPAL for all users wanting to pay through their credit cards.
PayPal is committed to handling the customer information with high standards of information security. Your credit card and bank account information are stored only in encrypted form on computers that are not connected to the Internet. PayPal maintain physical, electronic and procedural safeguards that comply with federal regulations to guard your nonpublic personal information. We test our security systems regularly and also contract with outside companies to audit our security systems and processes. For more information on PayPal’s security practices, please visit the PayPal Security Center.
If you are still not convinced about the safety of shopping online, but would like to shop with us please call us on +91 171 653 1583 and place your order over the phone or send an email to email@example.com. We can send you Proforma Invoice with our bank details for wire transfer of money through your bank.
Your privacy is important to us. We only use the information we collect about you carefully, lawfully and in accordance with the Data Protection Act 1998.
Information we hold:
If you have shopped with us we will hold your name, address, telephone number and email address. Credit card details are held by PayPal who is our payment provider; this is so secure we can’t even see them! We will also hold the delivery address(es) for your orders and the password information associated with your account. We also maintain a record of your product selections.
If you have requested a catalogue, entered a competition or completed feedback, we hold your name, address, telephone number, email address.
Garg International do not guarantee any of its products. This does not affect your statutory rights.
Information we use:
We use the information we hold on your records for operational purposes, for example processing your order, dealing with queries, tracking deliveries, reviewing past purchases.
Your order history enables us to tailor our product range and marketing information (e.g. promotions and special offers) to your requirements.
Any successor to Garg International may use your information on the same basis.
We also use the information to keep you up to date with Garg International: mailing new catalogues and sending emails as appropriate.
We occasionally make our postal mailing list available to carefully selected companies. If you do not want your information to be made available, please tick the relevant box when requesting your catalogue or signing up for email newsletters.
For purposes of quality control and training, calls and emails may be monitored.
Copyright and Trademark
The contents of these pages (including pictures, designs, logos, photographs, text written and other materials) are the copyright trademark or registered trademark of Garg International or its content and technology providers or their respective owners. ALL RIGHTS RESERVED. The copying, modification, distribution, reproduction, or incorporation into any other work of part or all of the material available on this website in any form is prohibited without the permission of Garg International.
Every effort is made to ensure that this website is free from viruses and defects however, this cannot be guaranteed. Garg International shall not be liable to any person for loss or damage which may arise as a result of any failure by you to protect your password or account. You are responsible for the confidentiality of your password and account and any activities that occur under your account. Garg International shall not be liable to any person for loss or damage which may arise to computer equipment as a result of using this website.
Garg International, Dhulkot, Behind Kingfisher, Garg Street, Ambala City – 134003, India. (T) +91 171 653 1583.